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PT Asuransi Astra Buana is a reputable General Insurance, under Astra Group. We are a service based company. We carried major brands including numerous award winner Garda Oto and other commercial products of Astra Insurance.Our branches cover area all over Indonesia. As an Indonesia Most Admired Company (Business Week 2007 & 2008), we employ the best human resources from diverse discipline and together we bring "peace of mind to millions". We have the best human resources from any discipline, together we try to bring "peace of mind" to others. Now, we invite you to join with us in position:Service Development Specialist
Responsibilities:
You will conduct service in terms of improving service process standard and service infrastructure standard that implemented in branches, head office, and intermediary to achieve excellent service strategy
Main Responsibility :
- Collect, compile, analyze both all complaints and problem invented based on issue service implementation to improve service quality
- Analyze, Evaluate, develop and recommend lead time process service in all cycle of service of AAB and intermediary.
- Design, Evaluate, and recommend lead time process service indicators in all cycles of service of AAB and intermediary, front liner attribute in terms of supporting an excellent service strategy, and legendary service which becomes concern for customer, then compile and document input to design an excellent service standard.
- Minimum Bachelor degree from reputable university
- Experienced min 2-3 years in service area (service quality)
- Good interpersonal skill
Account Manager
Responsibilities:
Independently, you will find Corporate New Business/ Account, in order to achieve your individual sales target. You will assist customer to identify their needs of company products custom-build as maintaining their existing to create service excellent.
- Finding corporate customer to achieve your sales target.
- Identify their need of corporate general insurance (such as property all risks, electrical, machinery break down, liability, marine, cargo and others)
- Maintain our existing customer and creating service excellent for all of our customers.
- Minimum Bachelor degree from reputable university, with maximum age of 30 years old.
- Preferable having experience in marketing or sales, also in fulfilling sales target, fresh graduates are welcome to apply.
- Experienced in dealing intensively with customer and external parties, having wide networking, ability to maintain relationship.
- Having insurance background with specialization in several business field.
- Proficiency in English both oral and written.
wlinggardi@asuransi.astra.co.id
We bring peace of mind to millions
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