Advertisements
With currently having a large number of employees, XL strives to create a better workplace ever. XL is continuously expanding its service and operation network to all areas of Indonesia to satisfy the customers, and to achieve it, XL invites more Indonesian people with required competence to join the team. XL employees are selected people with the right attitude, willing to grow together with the Company’s vision, have the right knowledge, skills and commitment toward quality services and products.They are not just worker, but valuable team players, and they are the right people to develop the company at the same time, enhance their own career and skills. XL is an equal employer who assesses people based on their capabilities. A growing telecommunication company is looking for professional and qualified candidates for:
SPECIALIST - CUSTOMER EXPERIENCE ANALYTICS ( CEA )
Role:
Job holder is accountable to formulate insights and trends from existing customer experience and originate those into feasible customer experience improvement, through:
- Analyzing complaints and feedback obtained from multiple sources,
- Applying statistical analysis and root cause framework for problem identification, key issues prioritization, structure the analysis outcome, create the story line of outcome, and translate it into actionable insight,
- Liaising across XL functions in ensuring improvement execution,
- Designing tools to simplify data gathering and analysis of complaints and other data sources,
- Continuously developing and improving customer experience analytics report.
- Bachelor’s degree in Statistics/Mathematics/IT Engineering from accredited university
- Minimum of 5 years of data analytic experience, preferably in customer data
- Ability to structure systematic and creative presentations
- Strong analytical thinking, interpersonal and leadership skills
- Fluency in English both oral and written
- Technical knowledge of programming and database
Recruitment@xl.co.id
not later than 18 June 2010 , mention the job code in the application .
Advertisements
