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Standard Chartered is focused on being the world’s best international bank, by being the right partner to our customers and attracting and developing the best people to work together across our global network. At Standard Chartered Bank, we employ 73,000 people in 70 markets worldwide. We offer a world of experience through short-term and long-term cross-border assignments, a multicultural environment and job rotation opportunities across businesses and the functions. Make a real difference at the bank with over 150 years experience in Asia, Africa and the Middle East. Apply yourself to be part of our:Operational Risk Manager
Responsibilities:
The role holder will undertake periodic self assessment key controls and will assess the functioning and adequacy of existing controls. They will assist in coordinating, facilitating and promoting the understanding of Operational Risk and in the implementation and management of OR within the unit.
Requirements:
- Adequate understanding of Consumer Banking & Wholesale Banking Process
- Knowledge of OR risk framework
- Knowledge of the various regulations and policies governing the Consumer Banking & Wholesale Banking.
Service Quality Manager
Responsibilities:
- Responsible for driving the service quality agenda across the Client Services Group, monitoring our performance and continously seeking opportunities to improve the quality of the service delivered to our clients.
- Act as an independent monitor of the quality of our service to our clients
- Work with stakeholders both inside and outside CSG to identify and highlights gaps in the quality of our service and monitor the plans to close these gaps
- Performed service review for key clients
- Performed reporting to regulator, regional and internal stakeholders
- Own the system utilization in Client Service Group for current and future enhancement
- Ensure timely update of Client Service Group documents
- Ensure no risk and compliance breaches
- University graduate
- Good command of English and Bahasa Indonesia
- Good analytical and problem solving skills
- Able to apply questioning skills for in depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them
- Organised and detailed oriented
- Computer literate with the ability to learn customer service software applications
- Ability to work under pressure
- A team player
- A good listener
- Enjoy working for and serving others
- Proactive rather than reactive
- A general sense of trusting others
- Make themselves understood when communicating with all kinds of people
- Good communication skills
- Pleasant interpersonal skills
We invite you to apply online at www.standardchartered.com/graduates and explore the possibility of a stimulating, dynamic career as International Graduates. Shortlisted candidates who had passed the online test will be contacted directly for interview sessions.
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