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We are passionately refreshing Indonesia everyday. Coca-Cola Amatil Indonesia one of the leading manufactures and distributors of The Coca-Cola Company products in Indonesia, is inviting the right candidate to fill in a challenging position in Modern Immediate Consumption area as:National Key Account Manager (MIC)
As a National Key Accounts Manager (MIC) you will be responsible to :
Lead the team to deliver budgeted sales and profit for the Accounts they control through the implementation of defined packaging, pricing strategies and innovative volume driving promotional programs in order to achieve volume and revenue targets.
Core responsibilities will include:
- Be responsible in the key account plan development process including identification of opportunity and developing internal budgeting & strategy done by KAE for individual account, by ensuring that the process is in line with the Tier Pricing Guidelines that deliver category growth through effective management of trade spends in order to deliver benefits to both CCAI and the customer
- Align the key account plan with customer by developing and negotiating trading term & promotion in order to establish business partnership to grow the business
- Develop joint Customer Business plans with customers to deliver agreed trading terms, volume, profit and market share for the customer and CCAI in order to maximize revenue, profit and customer satisfaction
- Manage mix, core pack penetration, ensure promotional compliance and other areas under their control (eg. AR) in order to generate profitable revenue
- Ensure that the tools of trade (Sales planning tool, Value Chain, Scan data, forecast accuracy reports) is utilized to effectively plan programs in order to deliver profitable volume for both CCAI and the customer
- Identify area for improvement, develop improvement program and monitor the implementation to increase process efficiency, cost effectiveness, or increase productivity
- Manage subordinates and develop capability through setting and reviewing subordinates’ performance target, regular coaching and ensuring implementation of Individual Development Plan (IDP)
- Prepare, monitor, control the annual department budget to ensure expenditure is in line with the Business Plan. Cost control will need to be adjusted accordingly to meet changing business requirements
- Take responsibility for providing and managing a work environment that is safe and without risk to health by ensuring OHS policy, plans, procedures, induction, training and work instructions are followed. Ensure that hazard management including identification, assessment and control are undertaken
- A minimum of a Bachelor Degree (S1) from any discipline
- Minimum of 5 years working experience in FMCG company
- Possess a good personality and attitude
- Have a good technical competencies such as sales management, selling, marketing, account development, merchandising, and business acumen
- Have a good orientation to excellence and customer orientation
- Persuasive person
- Have a good problem solving skill
- Excellent verbal and written communication skills both in Bahasa and English are a must
NCC Representative (Contract based)
ROLE AND RESPONSIBILITIES :
As National Contact Centre Representative, your responsibilities would be:
- First point of contact to customer and consumer inquiry, questions or complaints
- Call handling management: greeting, escalation, monitoring & follow-up
- Taking order, monitor and follow-up
- Manage communication among parties: customer/consumer, Sales & Marketing, CCBI Support team and CCI Support team
- Ensure all contacts have been recorded and followed-up properly
To become a successful candidate for this position you are expected to have:
- A minimum of Diploma Degree from well-known University, preferably having 2 years working experience in customer service area out of which 1 (one) year exposed to call handling activities and order management
- Demonstrates excellent capability in dealing with difficult customer and under pressure situation;
- Have a good customer oriented personality and attitude;
- Fast learner, self driven personality, ability to work in a team, willingness to work hard and learn a new thing;
- Able to work on night shift, after office hour, on weekend and public holiday, based on the assigned schedule by National Contact Centre Manager;
- Computer literate in using standard MS office (MS Word, MS Excel) and familiar with in using Lotus Notes, BASIS Equipment Control/Order Entry would be an advantage
- Having a good communication in English and having working experience in sales are
MOBILE BI Analyst
As a Mobile BI Analyst you will be responsible to :
- Deliver the innovative business intelligence solution across CCAI application portfolio of Enterprise Business Intelligence, Business Performance Management for Company Business Intelligence framework.
- Deliver mobile business intelligence solution across CCAI to gives analysis on the go, real time decision-making, operational efficiency, and flexible work flow.
- Project management experience for development of business intelligence system user interfacing, including: accessibility (on-line, off-line, and mobile), performance, and usability analysis. Candidate should have the capacity to develop a clear understanding of the business needs and translate them into relevant functional Design Specification document.
- Coordinating business intelligence system user interfacing architecture design
- Developing and endorsing the standard & protocols for business intelligence system user interfacing front-end
- Analyzing & reviewing the utilization of business intelligence deployed solution, and develop alternatives of business recommendation for improvement
- Assisting to review the technology innovation to improve deployed solutions such as : system upgrade, new technology review/adoption
- Conducting end users education
- Experienced in Mobile Business Intelligence Applications and Mobile Architecture
- Have knowledge in SAP Business Objects for Mobile
- Have knowledge in SAP Business Objects Business Intelligence Solutions
- Experienced in Java for BlackBerry and J2EE is a must
- Have knowledge in iPhone or iPad development will be an advantage
- Possess a minimum 5 years working experience in related to exploitation of Business Intelligence, BPM & business portal solution in multinational company.
- Minimum Bachelor degree qualified in an appropriate field, preferable from Computer related major from well-known University
- Possess a good personality and attitude
- Shows great interest in Decision Support Solution (DSS), Reporting and Business Intelligent (BI) solutions
- Demonstrates excellent capability in dealing with users and able to work under pressure
- Proficient of project management methodology
- Responsible, fast learner, self driven personality, ability to work in a team, willingness to work hard and learn new areas
- Strong problem solving and research skills
- Excellent verbal and written communication skills both in Bahasa and English are a must.
- for position National Key Account Manager, NCC Representative send to : IgnaziaSizy.Sumanti@sea.ccamatil.com
- for position MOBILE BI Analyst send to Nurfidha.Rachmi.Devi@sea.ccamatil.com
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