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PT Acer Indonesia - Acer Customer Service Center Supervisor, CRM Specialist, CS Development Executive

Written By JobsCDC on 23.3.11 | 5:29 PM

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Since its founding in 1976, Acer has achieved the goal of breaking the barriers between people and technology. Globally, Acer ranks No. 2 for total PCs and notebooks. A profitable and sustainable Channel Business Model is instrumental to the company's continuing growth, while its multi-brand approach effectively integrates Acer, Gateway, Packard Bell, and eMachines brands in worldwide markets.

Acer strives to design environmentally friendly products and establish a green supply chain through collaboration with suppliers. Acer is proud to be a Worldwide Partner of the Olympic Movement, including the Vancouver 2010 Olympic Winter and London 2012 Olympic Games.

Over 30 years of making history in the fast-paced IT industry, Acer’s far-reaching strategy of focusing on R&D and marketing development has laid the foundations and created a company ready to embrace the challenges of the future. The Acer Group employs 7,000 people worldwide. 2009 revenues reached US$17.9 billion.

We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :

Acer Customer Service Center Supervisor

Responsibilities:
  • Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI
  • Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
  • Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
  • Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
  • Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team
  • Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior
Requirements:
  • Minimum Bachelor Degree in Information Management/Engineering/Science from reputable University
  • Maximum 35 years old
  • Minimum 5 years working experience in supervisory level
  • Experience in Service Center Operation in Electronic/Consumer Electronics and IT industries
  • Self motivation and initiative, combined with an analytical mind and logical/firm judgment
  • Good problem solving skills
  • Strong understanding of available and emerging technologies is essential
CRM Specialist

Responsibilities:
  • Assist Superior in implementing IT related projects, support daily operations, and maintain user profile/authorization with regard to IT business applications in order to ensure the project deliverables meet user’s requirement and expectation
  • Maintain, test, and monitor business applications, including coordinating the installation of computer programs and systems in order to ensure the project implemented in accordance to standard methodology and follow the best practice
  • Maintain business production system (applications, interfaces, workflow, alert, etc.) to support the availability and continuity of business operation
  • Provide business process consultancy to the business users in order to seek for better business solution
  • Develop, document and revise system design procedures, test procedures and ality standards
  • Determine computer software or hardware needed to set up or alter system, also liaise with system administrator for verification
Requirements:
  • Male/female
  • Minimum Bachelor Degree in Information Management/Engineering/Science from reputable University
  • Minimum 3 years working experience in IT Management and experience in implementing ERP and CRM
  • Having knowledge in Business analytical and logical/firm judgment
  • Strong business process knowledge (ERP, CRM)
  • Having skills in programming (.NET, Oracle, Progress) is essential
  • Self motivation and initiative, combined with an analytical mind and logical/firm judgment
  • Good problem solving skills
  • Strong understanding of available and emerging technologies is essential
  • English is mandatory, mandarin would be an advantage
CS Development Executive

Responsibilities:
  • Sell Options & Accessories using database of Contact Center & Warranty database
  • Follow up sales thru distributors to ensure the stock availability and target achievement
  • Liaise with other related department especially Service Logistics in order to conduct Factory Outlet
  • Develop and coordinate marketing campaign regularly to promote Options & Accessories
  • Facilitate communication among MSR, Service Operation, Reseller & Distributors
  • Develop report covers Sales, Reseller Stock, Activities, Suggestion & Plan
  • Maintain Pricing Structure of Options & Super care
Requirements:
  • Female, minimum Bachelor degree majoring in Marketing or Management
  • Minimum 2 years working experience in sales activities or service center in IT / Electronic / consumer electronic
  • Self motivation and initiative, combined with an analytical mind and logical/firm judgment
  • Good problem solving skills
  • Good communication skills
Finance (Treasury) Executive

Responsibilities:
  • Collect and prepare Account Payable document for payment process to support operational activities
  • Administer all transactions in accordance with the prevailing system and procedure in order to ease in providing financial report and maintain a proper documentation
  • Maintain payment transactions into system following SOP
  • Verify the invoice/quotation towards the received payment in order to ensure the accuracy of the received amount before closing the data
  • To do offsetting between invoices by system and cash received into system for fews branches service center
  • Arrange Petty Cash
  • Filling & keep well all documents
Requirements:
  • Female, max 35 years old
  • Minimum Bachelor degree (S1), majoring in Accounting from reputable University
  • Minimum of 2 years working experience in Treasury, at Accounting firm will be an advantage
  • Familiar with financial statement, processes, data, systems
  • Excellent quantitative and analytics skill
  • Good communication skills
  • Able to work and deliver in high pressure environment
  • Proficient in English, Mandarin will be preferable
ISO & Service Quality Executive

Responsibilities:
  • Assist Superior in arranging Customer Service Management System documentation in order to ensure the quality manual, procedures, and work instruction are aligned with ISO 9001 requirement
  • Conduct internal quality audit in Customer Service Division to assure proper implementation of all policies and procedures
  • Assist Superior in developing internal auditor to make sure adequate skill and knowledge of ISO 9001 auditing
  • Monitor, revise and socialize new/updated Quality Management System documentation
  • Assist Superior in creating and developing Service Quality culture in Customer Service Division
  • Assist departments in implementation of Customer Service Management System so as to ensure each procedure and work instructions are complied by every department.
  • Assist Superior in developing new applicable International Standard to improve quality of service
  • Facilitate and assist Quality Improvement Team in achieving improvement projects.
  • Assist Superior in monitoring the implementation of Service Standard in order to be aligned with the agreed procedure
Requirements:
  • Minimum Bachelor degree (S1) majoring in Management or Technical
  • Minimum 3 years working experience in quality management system (ISO 9001:2000) in service industry
  • Willing to frequent travel
  • Having teaching skill will be advantage
  • Self motivation and initiative, combined with an analytical mind and logical/firm judgment
  • Good problem solving skills
  • Good communication skills
Technical Sales Support - Pre Sales

Responsibilities:
  • Provide best solution from technical side based on customer needs of Acer products in order to support sales team in achieving the agreed sales target
  • Prepare and deliver presentation to external party with focus on the technical knowledge regarding Acer products' superiority & compatibility in order to convince customer that the products meet their needs
  • Conduct benchmarking between Acer products and competitor’s align with the agreed procedure to obtain proof of concept
  • Deliver training to external parties as per Partner Management’s request in order to support their development program
  • Seek and analyze latest updates on knowledge and information of competitor’s product to assure our product can beat competitor's product
  • Coordinate with 2nd level support team to ensure all technical problem occurred are solved in order to meet customer’s expectation
Requirements:
  • Minimum Bachelor degree (S1), majoring in Computer Engineering from reputable University
  • Minimum 5 years working experience as presales / sales technical support in IT or Electronic/customer electronics industry ( *Presales consumer)
  • Minimum 5 years working experience as presales / sales technical support in IT Solution company ( *Presales corporate commercial)
  • Self motivation, proactive and initiative, combined with an analytical mind and logical/firm judgment
  • Good problem solving skills
  • Good communication skill
  • Good presentation skill
  • Willing to travel
  • Having broader knowledge of theory and principles within a professional discipline or advanced knowledge of specific technical/operational practices
If you meet the qualification, please send your resume with recent photograph, current and expected salary, to email below. Only short listed candidates will be notified.

Email:

Notes :
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